Refund Policy

Overview

At KGF, we strive to provide the best investment experience. This Refund Policy outlines the circumstances under which refunds may be processed and the procedures to follow when requesting a refund.

General Refund Policy

Important Notice

All gold and silver purchases through KGF are FINAL and NON-REFUNDABLE once the transaction is successfully completed. This is due to the nature of precious metals as investment products and real-time market pricing.

Eligible Refund Scenarios

💳

Payment Processing Errors

Payment deducted but transaction failed

Full refund • 3-7 business days

🔄

Duplicate Transactions

Charged multiple times for one transaction

Full refund • 5-10 business days

❌

Failed Order Fulfillment

Payment successful but metal not credited

Full refund or credit • 7 business days

⚠️

Platform Technical Issues

Platform failure affecting transaction

Case-by-case evaluation

Non-Refundable Scenarios

Market Price Fluctuations

Price changes after purchase do not qualify for refunds.

Buyer's Remorse

Changing your mind after purchase is not a valid reason.

Financial Hardship

Personal financial situations do not qualify for refunds.

How to Request a Refund

Contact Customer Support

Email support@kgf.com with "Refund Request" in subject line within 7 days

Provide Required Information

Include transaction ID, payment receipt, and detailed explanation

Verification Process

Our team will investigate and verify within 2-3 business days

Decision & Processing

You'll receive an email with the decision. If approved, refund processed within stated timeframe

Refund Processing Time

UPI Payments

3-5 Days

Refunded to same UPI ID

Credit/Debit Card

5-10 Days

Depends on card issuer

Net Banking